SHIPPING & RETURNS POLICY
What are your shipping methods?
Domestic Orders: Small Items (Aprons, Dopp Kits, Small Goods) - Are shipped using USPS Priority Mail. Which usually takes 2 - 3 business days depending on the efficiency of your local postal service. Once item has shipped I will send a confirmation email with tracking number.
Large items (Backpacks, Postal Bag, Totes, Duffles) - Are shipped using USPS Standard Post - Delivery between 6 -10 business days or longer depending on your zip code. No tracking number provided with this service.
*PLEASE NOTE: Items listed as "MADE-TO-ORDER" will specify individual shipping times. Occasionally, I will change the status of an item from 'MADE-TO-ORDER' to 'IN STOCK' - in that case, your order will ship in 1-3 business days. I do not ship to PO boxes, please provide a physical address.
Can orders be shipped outside the U.S.?
At the moment BLACK HOUSE PROJECT does not ship internationally only within the United States.
Do you have a faster shipping service available?
Yes, your order can be shipped via expedited service, however there is an additional surcharge for this service. Please contact BLACK HOUSE PROJECT for further details.
Can I have my online order sent to a different location other than my billing address?
Yes, If you provide us with an alternate shipping address in the US.
What is your return policy on made-to-order, custom and in stock orders?
Made-to-order and custom orders are non-refundable. Please ask questions if you have doubts regarding an items size or materials used. If you placed an order and would like to cancel please contact me within 24 hours of receipt of payment. If you would like to exchange your item for a different fabric color or other item please notify me within 14 days.
Product Returns will be accepted for all in stock items only within 14 days for a full refund or exchange. Damage claims on shipped items must be made within 24 hours of package arrival. Please inspect your purchase(s) immediately upon receipt as no claims can be made after this time.
It is the customer's responsibility to inspect purchase(s) for damages within 24 hours. BLACK HOUSE PROJECT will allow returns in the original, intact packaging. All returns and exchanges must be in original, unused condition. Return shipping, payment for return shipping and any subsequent damages from return shipping are the responsibility of the purchaser.
BLACK HOUSE PROJECT
501 Octavia Street #1
San Francisco, California 94102
What if I have another question?
We have done our best to answer most questions. If there is anything else you would like help with please contact us at firstname.lastname@example.org.